Returns and Shipping

Returns

If for any reason you are unhappy with your purchase, we will accept returns within 14 days of purchase.  To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. Original tags must still be attached.

Please email us at info@lechatelierpolewear.com.au for return details. Original shipping costs are non-refundable and you will be responsible for paying the postage costs of returning the item.

As all items are made to order, there may be a delay in any exchanges you request. While we endeavour to keep these to a minimum please allow extra time for this. Due to the nature of our limited edition prints, some styles may not be able to be replaced in a different size, in these situations we will contact you to discuss an alternative design. 

We do not offer returns for change of mind of custom made items or sale items. Please select these carefully and supply accurate measurements.

If in the unlikely event you are unhappy with your Custom Creation, please let us know within 72 hrs of completion if the item is yet to be sent or within 1 week of receiving item so we can address any concerns you may have. Please ensure this communication is done via the same method as you've been communicating with us during the original process.   

 

 

Shipping

We are a handmade business specialising in made to order items. We make each item with care and love so that you can enjoy high quality pole and aerial wear and feel your absolute best - whether it’s in the studio, on stage or playing around at home. As such, please allow up to 14 days for your items to be made before shipping.

Please note delivery time may be out of our control due to external courier.

 

DOMESTIC

We offer FREE SHIPPING Australia wide for orders over $100. To qualify for free shipping, the order price must be above $100 after any discounts have been applied.

Standard Shipping via Sendle or Australia Post

Please allow 2 - 7 days depending on location for standard post.

Orders over $100     

FREE                                           

Orders under $100

$9.90                                                        

Express Post via Australia Post

1 business day for Metro areas, please allow an extra 1-2 days for regional areas

$13.00

 

 

INTERNATIONAL

Unfortunately at this current time we are unable to process any international orders.

 

 

LOCAL PICKUP

We are located in Geelong (VIC, approx 1 hr South from Melbourne), so if you are too or you fancy a little drive down to the coast then we can arrange pickup FREE - email us to find out how!