FAQs

 

How long will it take to receive my order?

We are a handmade business specialising in made to order items. We make each item with care and love so that you can enjoy high quality pole and aerial wear and feel your absolute best - whether it’s in the studio, on stage or playing around at home. As such, please allow 14 days for your items to be made before shipping.

What are your sizes like?

Our pole wear is made in Australia, for Australians and as such, reflect Australian sizes.  Our medium is designed to fit a typical size 12-14 Australian woman. Please refer to our sizing guide for more information.

I live in Geelong too! Can I pick up my online order?

Awesome! You certainly can! Just contact us via email at info@lechatelierpolewear.com.au, pm our Facebook page or use our handy enquiry form to obtain the special pick up code and further details.

Ugh! Typical pole wear just doesn’t work for my booty but I love your stuff!! Do you do any custom sizes or designs so I can get the best fit for my booty/thighs/tum?

YES! We are so glad you asked! Custom fit shorts are one of our specialities and we are passionate about finding the perfect fit for your body so you can feel your absolute best when you’re dangling from your favourite apparatus. Head on over to our V.I.B (Very Important Booties) section where you will find all the information about custom designing your perfect fit shorts!

How do I order a custom designed costume?

Simply info@lechatelierpolewear.com.au, pm our Facebook page or use our handy enquiry form to begin your very own Custom Creation! We recommend you make contact with us at least 10 weeks prior to when you need your costume, and allow 6-8 weeks from payment of your deposit for completion.

My booty refuses to co-operate and won’t fit into the items I bought! What can I do?

Never fear! We know ordering online can be tricky despite our handy size guide, so we are happy to accept returns. Please see our Returns and Refunds Policy on how to exchange your item for one that fits.

Can I purchase a Gift Voucher online?

You sure can! Swing us an email at info@lechatelierpolewear.com.au and we can arrange a customised gift voucher to be emailed to you.

We’d love to have Le Chatelier Pole Wear at our competition/event! Do you sponsor events?

We are passionate about performance opportunities within the pole and aerial communities so we would love to support your event! Send us an email at info@lechatelierpolewear.com.au to discuss these opportunities.